About orders

Tell me about your products

Eco-Organics specializes in offering a wide selection of quality farm fresh certified organic seasonal fruit and vegetables. Situated at the doorstep of Auckland our family business provides our own and other locally grown organic produce wherever possible. To ensure we are able to offer a comprehensive range of organic fruit and vegetables for selection we also supply organic produce from other organic growers throughout NZ and at times clearly identified international organic produce.

Almost all of our products are organic. Those that are not are clearly identified as being either natural, wild harvest, spray free or like the imported certified organic bananas no longer organic because they have been fumigated on entry to NZ.

 

How do I order?

You can order your organic goodies online, by phone or by email.

When do I order?

Organic home delivery is once a week, Wednesday/Thursday/Friday. We prefer your organic orders in by Monday, weekends even better.

If you do overlook ordering let us know anyway as it just may be possible to supply you with organic produce for the week’s delivery.

 

Can I choose what I want?

Yes please! Our system is designed around offering you the choice from all our organic products available. No wastage and you get exactly what you want. Even though it does take just that little extra time to place your order it is far quicker and easier than going to a shop and perfectly tuned to you and your family’s organic fruit and vegetable requirements.

Do you supply veggie/fruit boxes?

No we have decided to no longer meet this market. Experience has taught us it is much easier, simpler and much more satisfying to allow our customers to choose exactly what they want rather than supply a box of our own choosing.

Generally the more fruit and vegetables a family eats the more refined their choices become and we love catering to these preferences.

How do I pay?

Payment is by credit card or direct bank transfer (internet banking). Please pay when you order to ensure timely supply. Orders will not be despatched until payment received. If you do decide to pay by credit card there will be a small surcharge applied to ensure we cover some of the extra costs involved with this type of transaction.

If we are unable to supply a particular product credit card orders will be directly refunded tis amount. If paying by direct bank transfer you will be notified of the amount to deduct from your next payment.

We want to be able to provide our organic fruit and vegetables at the most cost effective price possible and we appreciate your assistance in helping us achieve this.

 

What if there is a problem with my organic order?

Contact us straight away either by phone or email so we can resolve the issue. If it involves a product that is not up to standard an email with a photo showing the problem would be ideal. Please contact us within 24 hours of your delivery so we are able to accept any claim you may have.

Our Guarantee

All our organic fruit and vegetables are fully guaranteed. If there ever is a problem as long as you let us know within 24 hours of delivery we will either credit the account you have with us for the affected amount or send a replacement with your next order.